1. Acceptance of Terms

By accessing or using Ask Frank (“the Service”), provided by LevelUp Business Management Pty Ltd (“the Company,” “we,” or “us”), you agree to these Terms of Use (“Terms”) and any applicable laws and regulations. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Ask Frank is an AI-powered system designed to assist with HR, industrial relations, and related inquiries. The Service provides information, analysis, and guidance but does not constitute professional or legal advice.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

4. Permitted Use

The Service is provided for informational and advisory purposes. You may not:   • Use the Service in any unlawful, harmful, or abusive manner.
  • Reverse-engineer, disassemble, or attempt to derive the source code of the Service.
  • Use the Service to create competing products or services.

5. Use of Australian Fair Work and Other Acts

Limited Reproduction and Summarisation:
Ask Frank may access and reproduce limited portions or excerpts of Australian Fair Work Act 2009 and other related legislation. These reproductions and summaries are provided in accordance with the Copyright Act 1968 (Cth) and related regulations governing the use of copyrighted material for informational purposes.
Scope of Use:
Summaries and recreations provided by the Service are intended to offer general guidance and are not comprehensive representations of the law. Full legislative documents should be accessed from official government sources for detailed and complete legal reference.
Compliance with Copyright Law:
The Service complies with Australian copyright laws by ensuring that any excerpts are used for fair dealing purposes, such as research, study, or commentary, and do not infringe upon the rights of the Commonwealth or other copyright holders.

6. User-Uploaded Intellectual Property

Responsibility for Uploads:
Users may upload data, documents, or other intellectual property (“User Content”) for the purpose of enabling Ask Frank to generate tailored responses to their queries. By uploading such content, you warrant that you have the legal right to do so and that the content does not infringe on the rights of any sthird party.
Confidentiality and Security:
While the Company takes reasonable measures to secure User Content and treat it confidentially, no system is entirely secure. By using the Service, you acknowledge and accept the inherent risks of data transmission and storage, including the possibility of unauthorized access or breaches.
No Guarantee of Security:
The Company does not guarantee the absolute security or confidentiality of User Content. Users upload content at their own risk and should avoid uploading sensitive, proprietary, or highly confidential information.
Limited License:
By uploading User Content, you grant the Company a limited, non-exclusive, and revocable license to process the content solely for the purpose of providing the Service.

7. Disclaimers and Limitations of Liability

• No Guarantee of Accuracy: The Service relies on machine learning models and may not always provide accurate, complete, or up-to-date information. Use of the Service is at your own risk. • No Professional Advice: The Service is not a substitute for professional HR, legal, or financial advice. For specific concerns, consult qualified professionals. • Limitation of Liability: To the fullest extent permitted by law, the Company is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service.

8. Privacy

Your use of the Service is governed by our Privacy Policy, which outlines how your data is collected, used, and protected.

9. Intellectual Property

All content, trademarks, and technology in the Service are the property of LevelUp Business Management Pty Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

10. Changes to the Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting to our website or the Service. Continued use of the Service constitutes acceptance of the modified Terms.

11. Termination

We reserve the right to suspend or terminate your access to the Service at our discretion, without prior notice, for conduct that violates these Terms or is otherwise harmful to the Service or other users.

12. Governing Law

These Terms are governed by the laws of Australia, without regard to its conflict of law principles.

13. Contact Information

For questions or concerns regarding these Terms, please contact us at [Insert Contact Email or Address].

DISCLAIMERS

1. Experimental Nature of the Service

Ask Frank is an experimental AI product. Responses may contain inaccuracies or reflect incomplete data. The Company disclaims liability for actions taken based on Service outputs.

2. Use at Your Own Risk

You are responsible for evaluating the suitability of the Service for your needs. The Company makes no guarantees regarding results or reliability.

3. Data Usage

We strive to protect your data but cannot guarantee absolute security. Do not input sensitive or confidential information into the Service.

4. Indemnification

You agree to indemnify and hold harmless LevelUp Business Management Pty Ltd from claims, damages, or expenses arising from your use of the Service.

5. Copyright Compliance

Content provided by Ask Frank from legislative materials is limited to summaries and excerpts in line with Australian copyright law. It is your responsibility to verify these excerpts against official legal texts to ensure compliance.