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Getting started with frank

Meet Frank, Your Conversational AI Companion

Frank is more than a bot—he’s a friendly AI advisor trained on Australia’s HR, IR, ER and Safety laws. Think of Frank as your in-chat sparring partner: tell him your challenge, he’ll ask questions, guide you through the rules, and point you toward solutions.

Pro Tip: Start with “Hey Frank…” or “Hi Frank…” and include a bit of context about your business, your goals, and any details you know (Award names, employee roles, dates). The clearer your question, the richer his answer.

How to Get the Best from Frank

  • Greet Frank – “Hey Frank…” helps set a conversational tone.
  • Share context – your business name, location, who you employ, and what you want to achieve.
  • Use these starter prompts to kick things off—then feel free to follow up with any “what if…” or “and then…” questions.

Conversation-Starter Prompts

Award-Based Chats

  • “Hey Frank, can you walk me through pulling the CW3 carpenter base rate from the Building & Construction General On-Site Award 2020 Pay Guide?”
  • “Hi Frank, I need to know the minimum wage for a Level 4 admin officer under the Clerks – Private Sector Award—can you help me find it?”
  • “Frank, I’m trying to list overtime rates for a CW2 tradesperson in the Metal, Engineering & Associated Industries Award—let’s grab those.”
  • “Hey Frank, how do I work out the classification details for Level 5 in the Hospitality Industry (General) Award?”
  • “Hi Frank, I’m in manufacturing sheet-metal—can you help me find which Award covers our fabricators?”

EBA-Based Chats

  • “Hey Frank, what’s the hourly rate for a Grade B operator in our XYZ Manufacturing EBA 2021–24?”
  • “Frank, can you pull out the shift-allowance clauses from the ABC Site-Specific Enterprise Agreement?”
  • “Hi Frank, I need the annual leave accrual rules from the DEF Enterprise Bargaining Agreement—can you list those?”
  • “Hey Frank, all I know is our company name and that we’re in WA—can you figure out which EBA applies to us?”

Fair Work Interpretation & Guidance

  • “Hi Frank, I’m not sure what counts as a National System Employer—can you explain?”
  • “Hey Frank, help me interpret the Fair Work Commission’s guidelines on unfair dismissal.”
  • “Frank, can you show me how personal/carer’s leave works under the National Employment Standards?”

Calculations & What-Ifs

  • “Hey Frank, calculate 38-hour ordinary time plus 4 hours @1.5× overtime under the [XYZ Award 20XX], please.”
  • “Frank, work out super at 11.5% on $3,000 ordinary pay under the [ABC EBA 20YY].”
  • “Hi Frank, can you compute the weekend penalty pay (2× rate) for a Level 3 Saturday shift under Clause 12 of the [XYZ Award 20XX]?”
  • “Frank, I’ve got a ‘Casual Loading’ clause in my contract—can you help me figure out how much extra that is?”
  • “Hey Frank, what’s the afternoon shift allowance under Schedule 5 of the [DEF EBA 20ZZ] for 10 hours?”

Letter & Template Workshops

  • “Frank, let’s draft a casual employment contract template that fits the Hospitality Award.”
  • “Hi Frank, can you help me write a friendly letter to staff about roster changes under our Manufacturing EBA?”
  • “Hey Frank, draft a polite denial letter for a union access request, with the right legal refs.”

Industrial Relations Brainstorm

  • “Frank, what’s the best conversational approach to handling unions and IR in my business?”
  • “Hi Frank, let’s prep for bargaining with the CFMEU—what should I know?”
  • “Hey Frank, take me through resolving a dispute via the Fair Work Commission.”
  • “Frank, check if the CFMEU covers our welders and boilermakers by scanning their constitution.”
  • “Hi Frank, can you verify a union rep’s right-of-entry permit by name and number?”

Navigating Complex Fair Work Act Elements

  • “Frank, explain how the NES applies to my business and walk me through each entitlement.”
  • “Hey Frank, help me understand protected-action ballots—what do I need to do if one pops up?”
  • “Hi Frank, guide me through getting a Greenfields agreement approved.”
  • “Frank, if the National System doesn’t cover my team, how do we set up a state-based industrial instrument?”

Employee-Centric Chats

  • “Hey Frank, can you check if I’m paid right under my Award and show me your working?”
  • “Frank, what’s the best way to dispute an incorrect overtime payment with my boss?”
  • “Hi Frank, help me see how my enterprise agreement affects my leave and allowances.”
  • “Frank, I’ve been asked to vote in protected action—what are my rights?”
  • “Hey Frank, check if my union covers my role by reviewing their constitution and any relevant Fair Work rules.”

Ready to Chat?

Just copy your prompt, paste it into Frank’s chat window, and let the conversation flow—Frank will follow up with questions if he needs more detail to get you the best answer possible.